FREQUENTLY ASKED QUESTIONS
PRODUCT & INGREDIENTS
WHAT HAIR TYPES CAN USE SHAZ & KIKS?
All hair types and textures! Our ingredients and formulas are universally beneficial and created for all scalp and hair. Please check out each product page that has more detail on which scalp and hair needs best suit each S&K product.
HOW LONG WILL MY PRODUCTS LAST?
Most of our products have a shelf life of 2 to 3 years before opening. Once opened, we recommend using them within 6 months.
WHAT INGREDIENTS DO YOU USE?
Our formulas have a high percentage of plant ingredients that are natural proven alternatives to many synthentic and chemical ingredients, that have harmful side effects. Most all of our ingredients are rooted in Ayurvedic science, the world's oldest healing system, are rich in vitamins, antioxidants, fatty acids, minerals along with anti-inflammatory and antimicrobial properties needed for healthy hair. In addition, there are some plant-derived ingredients that help our products stay bacteria-free and functioning properly (you don’t want to use a product that’s falling apart!). There is nothing harmful for you or the environment in any of our products. We have also not altered the look or smell of it.
WHERE ARE THEY MADE?
Our raw ingredients are sourced primarily from Indian suppliers and farmers, and our products are manufactured in the USA.
DO YOU TEST ON ANIMALS?
Never ever! Everything is tested on Shaz & Kiku.
ARE YOUR PRODUCTS VEGAN?
Yup, all of our products are vegan.
Our products are full of anti-inflammatory oils and antioxidants that make it safe for a sensitive scalp. But with introducing any new product, we recommend you patch test the products first. And of course, be sure to listen to your body. If you do have any issues or questions, please email us at email@example.com.
ARE YOUR PRODUCTS SAFE TO USE ON COLORED AND/OR TREATED (KERATIN) HAIR?
All of our products are safe for colored and/or treated hair with no sulfates and parabens. They will not strip your beautiful color or disrupt any treatments.
HOW CLEAN ARE YOUR FORMULAS?
Our products are free of sulphates (SLS/SLES), silicones, parabens, phthalates, mineral oils, synthetic dyes & fragrances.
ARE THE PRODUCTS PREGNANCY SAFE?
Yes. While we did not test our products on pregnant women, all of our products are free from any harmful ingredients. We recommend consulting with your doctor before introducing any new products or ingredients into your routine while pregnant or breastfeeding.
HOW ABOUT FRAGRANCE?
Like we said above, there are no synthetic fragrances in our products—commonly labeled as ‘parfum’ or ‘fragrance’. Each product celebrates the natural aromas of the herbs, oils and flowers that make up the formula.
WHAT IS A SCALP+HAIR PREWASH?
The Scalp+Hair Prewash is the first product created by SHAZ & KIKS and its main goal is to provide the first step in healthy scalp and hair using nutrition from Ayurvedic herbs, oils and flowers. It delivers a superdose of essential nutrients to the hair follicles to help stimulate healthy hair growth. It balances the scalp's pH and oil production, which are the most important factors of a healthy scalp. And it strengthens and nourishes the hair strands, while protecting them from everyday damage.
You can take our quiz to help you find your perfect healthy hair ritual here. And you can always email us with any and all questions at firstname.lastname@example.org.
IS YOUR PACKAGING RECYCLABLE?
Our shipper box and the outer tube are 100% recyclable cardboard.
Our brochures and inserts that comes with each order is made out of 100% recyclable paper, and can be 100% recyclable.
All of our jars are 100% PCR — post-consumer recycled plastic. We repurpose plastic waste to create all of our jars.
Our other packaging components are primarily made with glass or type 5 plastic, the most common type of plastic to recycle.
HOW DO YOU SOURCE YOUR INGREDIENTS?
Majority of our raw ingredients are sourced from Indian suppliers and farmers. We select plant ingredients that are native to that region and therefore have low water footprint, low pesticide and fertilizer usage, which make them gentle to grow them on our planet.
They are also reliable agricultural products for farming communities helping them with their livelihood. Most all of our plant ingredients are durable, multi-use, and have short harvest cycles.
HOW ARE YOU CARING FOR OUR PLANET?
We have a number of near term and longer term initiatives in the works:
We are plastic neutral. In 2021, we launched a partnership with CleanHub to collect and recover 1lb of plastic for every 1lb of used in the products we sell. We work Green Worms Waste Management, a social enterprise based in Kerala, India that was founded on three core principles: minimize the waste generation, divert the waste from landfills & oceans and dignifying people working with waste. The collection is run by women self-help group.
Our Prewash has a subscription program that uses eco-friendly refill pouches. We are planning to launch more refillable solutions to help reduce our plastic footprint.
HOW DO I MAKE ANY CHANGES TO MY ORDER?
If you have any changes you need to make, please email us at email@example.com ASAP and we'll try our best to make any adjustments.
WHAT IF MY ORDER GETS LOST OR MIS-DELIVERED?
If you haven't received your package within 14 days, please email us at firstname.lastname@example.org.
We’ll send you an email with a link to your tracking info once your new favorite products have been shipped out! Any additional questions? Email us! email@example.com.
WHERE DO YOU CURRENTLY SHIP?
Currently, our website, Sephora US and Credo Beauty ships domestically to the 50 states within the U.S. Our retailer partner, Free People, have select products that ship to Canada.
WHAT ARE MY SHIPPING COSTS?
There is a $5 flat fee shipping cost for any purchase below $30 and a $7 flat fee shipping cost for purchases between $31and $64 (Alaska and Hawaii shipping costs will be calculated at checkout). Any purchase over $65, you get free regular shipping! If you’re in a time crunch, we offer 2-day expedited shipping that will be calculated for you at checkout.
HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?
With standard shipping, orders leave our warehouse 1-2 days from when you make your purchases. And will arrive to most parts of the continental U.S. in 3-5 business days once they are shipped.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
We want you to love our products as much as we do, but we get that sometimes things don’t work out. If you’re not completely satisfied with your new goodies, we will gladly accept returns placed within 30 days. Please reach out to firstname.lastname@example.org with your order number, and we'll take care of the rest.
*Please note that shipping costs will not be refunded.